Privacy Policy RoyalBet — Personal Data Protection for Malaysia Players

This Privacy Policy explains how RoyalBet ("we", "Platform") collects, uses, discloses, and protects the personal information you provide when using our services at royalbet.st as well as any related apps or channels.

By registering or using the RoyalBet platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform. We encourage you to read this document carefully as it explains your rights and choices regarding your personal data.

RoyalBet collects personal data from various sources depending on how you interact with our platform. Below is a summary of the types of data we collect:

We may also receive your personal data from legitimate third parties such as identity verification service providers, licensed payment processors, and fraud prevention agencies. Such data is used solely for the stated purposes and is not shared further without strong justification.

The personal data we collect is used responsibly for the following purposes only:

• Account management and administration — processing registrations, verifying identities, and ensuring your account operates securely.
• Financial transaction processing — handling deposits, withdrawals, and all payment transactions securely and accurately.
• Legal and regulatory compliance — fulfilling KYC (Know Your Customer), AML (Anti-Money Laundering), and reporting obligations set by the relevant authorities.
• Fraud prevention and security — detecting and blocking suspicious activity to protect your account and the integrity of the platform.
• Responsible gaming — monitoring gameplay patterns to identify players who may need assistance or support related to responsible gambling.
• Personalise your experience — personalizing content, promotions, and game recommendations based on your preferences and history.
• Service communications — sending important notifications related to your account, transactions, and policy updates.
• Platform improvements — analyzing aggregate usage data (without identifying individuals) to improve the performance and usability of our platform.

RoyalBet does not sell your personal data. However, in certain limited situations, we may share your data with the following parties on a legitimate need basis:

• Payment service providers — to process your deposits and withdrawals securely through licensed payment gateways compliant with PCI-DSS standards.
• Identity verification service providers — to conduct KYC and AML checks required by law to prevent money laundering.
• Technology service providers — server hosting companies, cybersecurity services, and technical infrastructure providers bound by strict data confidentiality agreements.
• Regulatory authorities and law enforcement — when legally required under Malaysian law or upon official request from an authorized enforcement agency.
• Game providers — the minimum game information required to operate your game session, subject to the data protection agreement between royalbet and the relevant provider.

All third parties receiving your data from RoyalBet are contractually bound to use that data only for the stated purposes, not to disclose it to other parties, and to handle it in accordance with data protection standards equivalent to or higher than our own.

The security of your personal data is RoyalBet's highest priority. We continuously invest in cutting-edge security infrastructure to ensure your data is protected at all times. The security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Data-at-rest encryption — all sensitive data stored in our databases is encrypted using industry-recognized encryption algorithms.
• Multi-layered access control — only authorized staff may access personal data, and all access is automatically audited.
• 24/7 security monitoring — a real-time threat detection system that monitors for any unauthorized access attempts around the clock.
• Regular data backups — your data is securely backed up to ensure service continuity and recovery in emergency situations.
• Periodic penetration testing — we conduct periodic independent security audits to identify and close any vulnerabilities before they can be exploited.

RoyalBet uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how players interact with our services. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance Cookies — collecting anonymous information about how players use the platform to help us identify and fix issues.
• Functional Cookies — saving your preferences such as language, theme, and other settings to deliver a more personalized experience.
• Analytics Cookies — used alongside analytics tools to understand aggregate usage patterns and plan platform improvements.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the RoyalBet platform and your gaming experience. By continuing to use our platform, you consent to the use of cookies as described above.

As a RoyalBet member and in accordance with applicable data protection laws, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the royalbet customer support team via live chat or our official email. We will process your request within 30 working days of receipt. For more complex cases, this period may be extended up to 60 days with notice to you.

The RoyalBet platform is exclusively for individuals aged 18 years and above. We do not knowingly collect, store, or process personal data from minors.

Should we discover that personal data of a minor has been collected without our knowledge — whether through registration using false information or by any other means — we will take immediate action to:

• Immediately closing the account in question.
• Removing all associated personal data from our systems in a timely manner.
• Reporting incidents to the relevant authorities where required by law.

RoyalBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via in-platform notifications or email to your registered address.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed about how we protect your information. Continued use of the RoyalBet platform after any amendments are published will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, our team is ready to assist. You may reach us through the following channels:

• Live Chat — 24/7 live support via the live chat button at the bottom corner of the royalbet platform.
• Privacy Email — Send a written inquiry to our official email address at [email protected]
• FAQ Section — Visit FAQ page for answers to common questions about privacy and account security.